Customer Warranty Information
WEST | WOOD ARCHITECTURAL SURFACES / WEST FLOORING & DESIGN (WFD)
THE PORTFOLIO Warranty
Moisture and Humidity- PLEASE READ BEFORE BEGINNING INSTALLATION
Room temperature and humidity of installation area should be consistent with normal, year-round living conditions for at least a week before installation of wood flooring. Room temperature of 65-75◦F and a humidity range of 35%-55% should be maintained during acclimatization, installation, and at all times afterward. Warning- humidity levels above and below these recommended levels will likely cause movement in the flooring, including gapping between pieces and possible cupping and checking in the face.
WHAT IS COVERED BY WFD WARRANTY
Limited Structural Integrity Warranty for as Long as You own Your Floors
WFD warrants to the original retail purchaser of its products that, in its original manufactured condition, shall be free from manufacturing defects in milling and grading for as long as you own your Flooring (except as otherwise noted below.)
10-Year Residential Surface Finish Limited Warranty
The surface finish for Flooring purchased for residential use is warranted by WFD not to wear through or separate from flooring for 10 years from the date of retail purchase under normal traffic conditions so long as all maintenance instructions provided by WFD are followed. Failure to do so may void this warranty.
3-Year Commercial Surface Finish Limited Warranty
The surface finish for Flooring purchased for commercial use is warranted by WFD not to wear through or separate from flooring for 3 years from the date of retail purchase under normal commercial traffic conditions so long as all care and maintenance instructions provided by WFD are followed. Failure to do so may void this warranty.
For flooring with extra-wide widths, over 11” , there is considerable amount of expansion and contraction at different times during the year which will result in cupping, crowning, and surface checking. WFD will not warranty extra widths in climates that experience extreme humidity changes. WFD will not warranty extra-wide widths for environments under 35% RH.
WARRANTIES APPLY TO ORIGINAL PURCHASER ONLY
All Flooring warranties, including any implied warranties, apply to the original retail purchaser of the Flooring only. All warranty coverage terminates if you sell or otherwise transfer the Flooring or the property to which the flooring is attached.
LIMIT ON IMPLIED WARRANTIES
To the greatest extent permitted by law, any implied warranty on flooring, including implied warranties of merchantability and/or fitness for a particular purpose, is limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
WHAT THIS WARRANTY DOES NOT COVER
In order to be covered under this limited warranty, the Flooring must be properly installed by a licensed flooring contractor in accordance with all installation instructions provided to you with the Flooring.
This warranty does not cover damage arising from improper installation of the Flooring. In order to be covered under this limited warranty, the Flooring must be purchased from an authorized dealer of WFD flooring products.
WFD offers no additional warranties, express or implied, other than those set forth herein. Neither your retailer nor anyone else has the authority to alter the terms of this warranty. Any representations or promises made by your retailer or installer are not binding on WFD.
This warranty does not cover minor separations between boards due to normal expansion and contraction that wood floors may experience, based on weather conditions or other outside forces. This warranty does not cover cupping, delaminating, and/or crowning due to excessive moisture or humidity. This warranty does not cover damage resulting from the failure to properly maintain flooring and may be voided due to your failure to follow all WFD care and maintenance instructions. This warranty does not cover naturally occurring elements of wood flooring, including but not limited to, open knot holes, pits, worm holes, or other characteristics resulting from true craftsmanship or handscraping of flooring.
This warranty does not cover manufacturing defects in flooring that has been installed which are visible or which reasonably could have been discovered by you or your installer prior to installation. You must notify WFD of any such manufacturing defects before installing Flooring. If not properly notified, WFD shall not be liable for any costs or expenses incurred as a result of the purchase or installation of any defective or unsatisfactory flooring.
This warranty does not cover variances in grain or color found in samples or photographs in grain or color between samples and flooring actually received by you.
This warranty does not cover any change to the flooring caused by exposure to light and oxygen, including any color change or the development of a unique patina over time.
This warranty does not cover indentations, scratches or other damage caused by negligence, intentional acts, water, sand, abuse or other misuse of the flooring.
This warranty does not cover damages resulting from the failure to provide the proper environmental conditions, including but not limited to maintaining proper humidity levels. This warranty does not cover surface checking resulting from high or low relative humidity and/or mildew, discoloration, or cupping resulting from subfloor moisture.
This warranty does not cover damage resulting from the failure to follow manufacturer’s installation and maintenance instructions, including but not limited to the failure to use approved adhesives, moisture barriers, and failure to follow WFD maintenance instructions. We recommend that you only use West Flooring Maintenance products specifically recommended for the flooring finish you have. Use of cleaning or maintenance products other than those specifically formulated for the flooring finish, or improper use or application of any cleaning or maintenance product, may cause damage to the flooring and may void this limited warranty.
This warranty does not cover special, incidental or consequential damages of any kind. Some states do not allow the exclusion or limitation of special, incidental or consequential damages, so the above limitation may not apply to you.
RADIANT HEAT SYSTEMS
Certain flooring is warranted to use with Radiant Heat Systems. If such flooring is installed over a radiant heating system, the surface temperature of the flooring must not exceed 82 degrees Fahrenheit. Dramatic temperature changes may damage the flooring. Flooring must be heated gradually in 5 degree Fahrenheit increments. It is recommended that a dedicated thermostat be installed to allow the temperature of the Radiant Heat System to be accurately controlled. For warranty coverage to apply, the flooring must be authorized for use with a radiant heating system and the installation must conform to WFD instructions for installations over radiant heat systems in WFD Installation Guidelines.
WHAT WFD WILL DO
WFD will, at its option, either repair and/or replace the Flooring which is defective or credit you for the portion of the purchase price attributable to the Flooring which is defective. You are responsible to pay for shipping and handling for any replacement Flooring, along with any and all other costs related to the defective flooring (eg. labor to remove flooring, labor to install replacement flooring, additional materials required to install replacement flooring, removal of any household fixtures or furniture required to repair or replace the flooring, hotel stays required due to repair or replacement, etc.) Due to the nature of the product, replacement Flooring is not guaranteed to match the original flooring in terms of color, tone, pattern or other natural characteristics of wood. These remedies are your sole and exclusive remedies under this warranty.
HOW TO GET SERVICE
First, contact your retailer or distributor. If you have additional questions or have additional questions or concerns, please contact WFD at 631.821.8994, by mail at PO Box 605, Calverton, NY 11933 or by email at [email protected].
Where possible, any complaints made under this warranty will be resolved with 30 days. However, due to the nature of certain complaint and/or forces outside WFD’s control, certain complaints may take longer to resolve. If your complaint has not been resolved by your retailer within 30 days of your notification to the retailer, please contact WFD directly for further assistance.
YOUR RIGHTS UNDER STATE LAW
This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
GOVERNING LAW, FORUM AND VENUE
This warranty shall be interpreted in accordance with the laws of the State of New York, without regard to any choice of law provisions which might otherwise apply in New York or elsewhere. WFD and customer agree that the Superior Court of New York shall have exclusive jurisdiction to adjudicate any claim or controversy arising out of or relating to this warranty or WFD flooring. Customer acknowledges and agrees that all actions or proceedings arising in connection with this warranty shall be tried and litigated exclusively in the County of Suffolk, State of New York. If any provision of this warranty is found to be unenforceable, the remaining provisions will remain in full force and effect.
WFD Installation Guidelines are intended to offer guidance to install flooring and does not replace the need to have a profession certified installer.
WFD floors must be installed according to NWFA installation guidelines in order for the WFD Warranty to be valid. The most current publication of the NWFA guidelines are available to all NWFA members, and can be found at www.nwfa.org.
Due to the natural materials and unique finishing processes, WFD wood flooring products may experience tonal and color variation between planks depending on the time in or out of the box and conditions such as weather, temperature, location, moisture levels or proper maintenance and installation. To avoid dramatic